• Lead by example - proactively train team members and demonstrate how to perform task professionally

• Provide department orientation / direction and training of service standards, procedures

• Ensure that department standards are met through regular supervision and monitoring.

• Duties include meeting and greeting guests ensuring the highest standards of guest care and attention

• Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest

• Respond to guest enquiries in a professional manner via telephone and email

• Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations

• Manage room inventory in PMS & Channel Manager

• Promote the basic habits of smiling, greeting guests by name and thanking guests.

• Help improve workflow and processes at the front desk, including updating and reviewing SOPs

• Check and verify data input by Front Desk team for MIS and Audit purposes

• Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses

• Take ownership and follow-up on any discrepancies.

• Comply with hotel and department policies and procedures at all times.

• Attend weekly meeting with Management Board and participate/ provide updates/ progress

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Functional Skills, Knowledge and Experience:

• Previous experience in a similar Front Desk role gained in an international 4-5 star hotel

• Contagious smiling personality, energetic & enthusiastic

• Confident & humble

• Outstanding organisational skills

• Attention to detail and ability to multitask

• Excellent front of house knowledge backed by at least 5 years' experience

Communication Skills:

• Excellent communication skills; fluent in English (verbal & written) is a MUST

• Ability to write correspondences/reply to guests professionally

• Whether via email, phone, or text, all communication must be professional, clear, and accurate

• Ability to effectively summarise and present key information to Management Board

Computer Skills

• Proficient at using email

• Confident in using word processing (MS Word), spreadsheets (MS Excel /Google Sheets)

• Knowledge of reservation software / PMS & Channel Manager

Required education:

• A hotel management or hospitality qualification /diploma is advantageous

Compensation & Other Benefits

• Salary is competitive / negotiable

• Fully subsidised meals on shifts

• Mobile bill

• Annual paid holidays

• Generous Staff & Family Discounts

• Discounted Group Medical Benefits

• Make a mark and be part of a growing company